1.  Definitions

• Account means a registered user account for accessing and using the Service.
• Customer means the legal entity or individual that enters into an agreement with Planmetry for use of the Service.
• User means an individual accessing the Service on their own behalf or on behalf of a Customer.
• Customer Data means data submitted to or processed within the Service by or on behalf of the Customer.
• Personal Data means any information relating to an identified or identifiable natural person.
• Documentation means official usage materials provided by Planmetry.
• Consumer means an individual acting primarily for purposes outside their trade, business, craft or profession. A Customer that is not a Consumer is a Business Customer.
• Subscription means an arrangement for ongoing access to paid features of the Service.
• Billing Period means the monthly or annual payment interval selected for a Subscription. A Billing Period is not necessarily a fixed contractual commitment period.
• Introductory Benefits means free trials, complimentary paid features, free drawing allowances, credits or other introductory benefits offered for evaluating the Service.

2. Contract Structure

• The agreement consists of these Terms, any additional terms expressly accepted for the relevant purchase or offer, the Data Processing Agreement where applicable, and any separate written agreement. The purchase confirmation records the agreed price, features, duration, billing arrangement and offer conditions; it does not introduce new conditions after the order.
  
  If documents conflict, they apply in this order: (1) a separate written agreement; (2) expressly accepted purchase or supplemental conditions; (3) the Data Processing Agreement, solely for personal-data protection; and (4) these Terms. Mandatory Consumer rights always prevail.

3. Registration, Accounts and Introductory Benefits

• 3.1 Access to some features requires an Account. Customers and Users must provide accurate information, protect their credentials and promptly report suspected unauthorised access. Accounts are personal and must not be shared unless Planmetry expressly permits it. Responsibility for Account activity is subject to applicable law and does not impose unlimited liability on Consumers for unauthorised use beyond their control.
• 3.2 Unless the relevant offer expressly states otherwise, each individual User may receive the same Introductory Benefit once, regardless of the number of Accounts, email addresses, aliases or sign-in methods used. An expressly stated business-wide limit applies to the Customer. Otherwise, different individuals working for the same business are not treated as one User.
• 3.3 Users must not create, control or use multiple Accounts or misleading identity information to obtain the same Introductory Benefit repeatedly, reset applicable usage limits or avoid fees. Changing an email address or deleting and recreating an Account does not restore eligibility for a benefit already received. Legitimate use of email aliases or separate Accounts is not, by itself, prohibited.
• 3.4 Planmetry may assess eligibility using relevant account, redemption, billing and service-use information in accordance with its Privacy Policy and applicable law. A shared company, email domain, network or device alone does not establish misuse. Users may request a review at info@planmetry.com.
• 3.5 Where there are reasonable grounds to establish misuse, Planmetry may withhold or remove the improperly obtained benefit. Serious or repeated intentional misuse may justify proportionate restrictions under Section 15. Planmetry will not create a paid Subscription or make an additional charge solely because a free benefit is removed.
  

4. License
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Subject to these Terms and payment of any applicable fees, Planmetry grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Service for its internal business purposes or, for Consumers, for personal purposes outside their trade or profession.

The Service must not be reverse engineered, copied, resold or used to build a competing product, except to the extent mandatory law permits.
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5. Acceptable Use
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You agree to use the Service in compliance with applicable laws (including export control and sanctions laws) and good industry practice.
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You must not:

• upload unlawful or infringing content,
• attempt unauthorized access,
• interfere with the Service,
• introduce malware,
• overload the system through automated means,
• use the Service in violation of third-party rights.

6. Customer Data and Personal Data

• 6.1 Ownership
• Customer retains ownership of Customer Data.
• 6.2 Operational License.
• Customer grants Planmetry a limited license to host, process and transmit Customer Data as necessary to provide and maintain the Service.
• 6.3 Data Protection Roles
• Planmetry acts:

7. Availability and Service Changes

• 7.1 Planmetry will provide the Service with reasonable care and skill. No specific uptime percentage applies unless agreed in a separate service-level agreement. Maintenance or technical incidents may cause interruptions. We will take reasonable steps to minimise disruption and give advance notice of significant planned maintenance where practicable. Express commitments and mandatory Consumer rights remain unaffected.
• 7.2 Planmetry may update the Service to improve functionality, maintain compatibility, address security risks, prevent misuse or comply with legal requirements. Changes beyond those necessary to maintain a Consumer's digital service in conformity will be made only for these justified reasons, without additional cost, and explained clearly.
• 7.3 If a change materially reduces agreed paid functionality, Planmetry will give advance notice where reasonably possible and allow the Customer to end the affected Subscription before the change takes effect, with a proportionate refund of prepaid fees for the period after termination.
• 7.4 Consumers also retain any additional rights required by applicable law when the Service changes, including rights to advance information, continued access, termination and refunds. Where applicable law requires notice on a durable medium, Planmetry will provide that notice and explain the applicable rights and deadlines. These rights supplement the protection in Section 7.3.
• 7.5 Clearly identified beta, preview or experimental features may be changed or discontinued. Such a label does not override express purchase commitments or mandatory Consumer rights.

8. Fees, Subscriptions and Payment

• 8.1  Free and paid access
  
  The Service may include free access, paid features and Introductory Benefits. The features, usage limits and entitlements included in a paid purchase will be disclosed before the order. Changes to free access remain subject to Section 7 and the conditions on which any existing benefit was granted.
  
  Free access does not become paid access merely because a benefit expires or a usage limit is reached. A paid Subscription requires an authorised purchase.
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• 8.2 Purchase information and Customer status
  
  Before confirming an order, the Customer will be shown the price, currency, taxes, amount charged for each Billing Period, any minimum commitment, automatic continuation, cancellation conditions and applicable promotional terms. An annual Subscription is charged as an annual total; any monthly equivalent is for comparison, not monthly instalment billing. The purchase confirmation will be supplied in a form the Customer can retain.
  
  The Customer must accurately state whether the purchase is for business or personal purposes and provide the purchasing entity's details where applicable. A person ordering for a business must have authority to do so. A business label or tax identification number does not, by itself, remove rights that apply to a Consumer under mandatory law.
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• 8.3 Regional pricing
  
  Prices and offers may differ by country or region where permitted by applicable law. For a Business Customer, the relevant location is normally the actual principal place of business of the entity purchasing the Subscription; for a Consumer, it is normally their habitual residence. A temporary travel location or the issuing country of a payment method alone does not determine eligibility.
  
  Customers must provide current and accurate business, billing, country and tax information. Planmetry may request reasonable supporting information to verify eligibility. Misrepresenting the purchasing entity or its location to obtain an ineligible price is prohibited.
  
  Regional conditions will not prevent Customers from accessing offers where applicable non-discrimination rules, including EU geo-blocking rules, require access. Customers exercising those rights must still give their actual billing and tax details.
  
  A genuine change in the Customer's location may affect future prices. Any resulting adjustment will be notified before it applies, under Section 8.12. Correcting location information does not itself authorise automatic retrospective charges.
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• 8.4 Stripe and payment authorisation
  
  Subscription billing and payments are processed through Stripe. By confirming a paid order, the Customer authorises the disclosed initial charge and recurring charges in accordance with the selected Billing Period, offer conditions and validly notified price changes.
  
  The Customer must maintain a valid supported payment method and accurate billing details, and complete any required payment authentication. Invoices, receipts and other billing documents may be delivered electronically.
  
  Stripe's involvement does not replace Planmetry's contractual obligations. Questions about the Service, cancellations and refunds may be directed to Planmetry at info@planmetry.com.
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• 8.5 Billing Periods and automatic continuation
  
  The Customer selects monthly or annual billing. Fees are charged in advance at the start of each Billing Period, unless expressly agreed otherwise in the order. The start date and next payment date are shown in the purchase confirmation or subscription-management interface.
  
  Unless cancelled under Section 8.7, Subscriptions continue automatically with recurring monthly or annual billing according to the option selected. Business Subscriptions renew for successive terms matching the selected Billing Period. For Consumers, the contractual duration, any minimum commitment and the effect of renewal are subject to Section 8.8 and applicable law.
  
  Planmetry will send a reminder at least 30 days before each recurring annual charge, stating the payment date, amount and cancellation method. Any longer mandatory notice period applies. An annual payment or renewal reminder does not create a new fixed-term commitment where applicable law does not permit such a commitment.
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• 8.6 Promotions and discounts
  
  Offers may include introductory prices, discount codes, partner benefits or other promotions. Their eligibility rules, discount duration or number of discounted payments, redemption deadline and any combination restrictions will be disclosed with the offer. A redemption deadline is separate from the duration of a discount already validly granted.
  
  For a recurring purchase, the price during and after the promotion will be disclosed before the order. After the promotion, the Subscription continues at that disclosed post-promotion price for the same billing option, subject to Section 8.12. An annual offer does not automatically become monthly billing when the discount ends.
  
  A promotion will not increase an already prepaid period's price when it expires. Ending an offer for new Customers does not cancel an existing Customer's discount for its agreed duration. Unless stated otherwise, discounts cannot be combined, exchanged for cash or applied retrospectively.
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• 8.7 Ordinary cancellation and stopping automatic renewal
  
  Customers may stop automatic renewal through the Stripe-hosted subscription-management facilities accessible through the Service, or by giving a clear notice to info@planmetry.com. Other legally valid methods of notice remain available.
  
  Unless these Terms, applicable purchase conditions or mandatory law provide an earlier termination right, ordinary cancellation takes effect at the end of the current prepaid Billing Period and prevents the next renewal. Access continues until that date. Merely stopping use does not entitle the Customer to a refund for the remainder of that period.
  
  Stopping automatic renewal is separate from exercising a statutory right of withdrawal or giving notice to end a Subscription before the prepaid Billing Period expires. Those notices may be submitted using the functions described in Sections 8.8 and 8.10, without first completing cancellation in the Stripe portal.
  
  Planmetry will confirm the cancellation and applicable end date. Administrative processing does not postpone the legal effect of a valid notice. Stopping use or deleting drawings alone does not cancel a Subscription. Account closure is addressed separately in these Terms.
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• 8.8 Consumer Subscriptions and local requirements
  
  Consumer Subscriptions are subject to the mandatory rules applicable to the agreement, including rules on contractual duration, minimum commitments, automatic renewal, cancellation, early termination and refunds. These rules may differ between countries or regions.
  
  Annual Subscriptions are billed annually in advance and remain on annual billing unless a change is expressly agreed. Any minimum commitment or renewed fixed term applies only where permitted by applicable law and subject to the required pre-contractual information and agreement. Applicable commitment and renewal conditions will be disclosed before purchase.
  
  The ordinary cancellation rule in Section 8.7 is subject to any right under applicable law to end the Subscription earlier, including after an initial or renewed term. Where such a right applies, the effective termination date, any required notice period and any refund will be determined under the applicable rules and any more favourable conditions expressly agreed for the purchase.
  
  To give notice of termination before the end of a prepaid Billing Period, use the "Give notice to end subscription" function in the Service's billing settings or send a clear notice to info@planmetry.com. Other legally valid methods remain available. Planmetry may assess the applicable end date and refund manually, but a valid statutory notice does not require prior approval and its legal effect is not postponed by administrative processing.
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• 8.9 Refunds and calculation
  
  Except where these Terms, an expressly agreed offer or mandatory law provide otherwise, payments are not refundable merely because the Customer no longer needs or uses the Service. Business Customers do not normally receive credits or refunds for partially used Billing Periods. This does not limit rights relating to billing errors, non-supply, defects, lawful termination or Consumer withdrawal.
  
  Where a proportionate refund is due, it will be calculated in accordance with applicable law and any more favourable conditions expressly agreed for the purchase, using the amount actually paid and taking account of applicable discounts and the period to which the refund relates. Elapsed time will not be retrospectively repriced at a higher monthly rate. Relevant tax adjustments are included and amounts already refunded are not refunded twice.
  
  Statutory refunds will be made without undue delay and within the period required by applicable law. Withdrawal refunds are also subject to Section 8.10. Refunds use the original payment method unless otherwise expressly agreed without cost to the Consumer. No processing fee is deducted from a Consumer refund and a refund is not replaced with service credit without agreement.
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• 8.10 Statutory Consumer withdrawal rights
  
  Consumers may have a statutory right to withdraw from a new paid Subscription without giving a reason. The availability, duration and conditions of that right are determined by applicable law. Required information about the right and how to exercise it will be provided before purchase.
  
  For Consumers covered by EU distance-selling rules, the withdrawal period for a new service contract is generally 14 days from conclusion of the contract. Any applicable extension or more favourable mandatory right remains available. Consumers in other jurisdictions retain any withdrawal or cooling-off rights provided by the law applicable to their agreement. A recurring payment does not by itself create a new withdrawal period unless applicable law provides otherwise.
  
  To exercise a withdrawal right, use the "Withdraw from contract" function in the Service's billing settings or the website link with the same label. A direct link is also provided in the purchase confirmation. Alternatively, send an unequivocal notice to info@planmetry.com or to Planmetry Oy, Kampinkuja 2, 00100 Helsinki, Finland. The optional form in Section 8.15 may be used but is not required. Other legally valid methods remain available.
  
  The online function allows the Customer to provide or confirm their name, the details identifying the relevant contract and an email address for confirmation, and to submit the notice by selecting "Confirm withdrawal". Planmetry will send an acknowledgement without undue delay by email, including the notice's content and the date and time of submission. Exercising a valid statutory right does not depend on prior approval by customer support.
  
  Where applicable law permits a proportionate charge for service supplied during the withdrawal period, Planmetry will make such a charge only after obtaining the required information, express request and any necessary consent. Starting to use the Service or accepting these Terms alone does not waive a withdrawal right.
  
  Refunds and the ending of paid access will be handled in accordance with applicable law. Where EU distance-selling withdrawal rules apply, any amount due will be refunded without undue delay and no later than 14 days after Planmetry is informed of the withdrawal. Manual processing does not extend a statutory deadline or the legal duration of the agreement.
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• 8.11 Subscription changes
  
  Where upgrades, downgrades or changes of Billing Period are offered, their effective date, price, any prorated charge or credit and the next payment date will be shown before acceptance. No chargeable upgrade is applied without authorisation.
  
  Unless expressly agreed otherwise, downgrades and switches from annual to monthly billing take effect at the end of the current Billing Period. This does not restrict any earlier termination right under Section 8.8 or applicable law. Any new or extended Consumer commitment requires the disclosures and consent required by applicable law. A technical or administrative update alone does not create a new commitment.
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• 8.12 Price changes
  
  Planmetry may adjust prices for future Billing Periods, not an already prepaid period. We will give at least one calendar month's advance notice of an increase, or longer where required by law, stating the new price, effective date and cancellation method. If sufficient notice has not been given, the increase will not apply to the next payment. An expressly agreed price guarantee or promotional duration will be honoured.
  
  For Consumers, unilateral changes require a valid, specified basis: changes in taxes or mandatory charges, legal requirements or substantiated costs of providing the Service. Adjustments must be proportionate and lawful. A material restructuring of the bargain requiring consent will not be imposed by notice alone. A Consumer may end the affected Subscription before an increase takes effect without an additional cancellation fee. A price change will not create a new fixed term.
• 8.13 Failed payments
  
  If an authorised charge fails, collection may be retried through Stripe and the Customer may be asked to update payment details. Except where fraud, security or legal requirements justify immediate action, Planmetry will notify the Customer and allow a reasonable opportunity to resolve the problem before restricting paid access.
  
  Unresolved payment failure may lead to proportionate suspension or termination under the account-termination provisions of these Terms. No further Billing Periods will be charged after the Subscription ends, although fees already lawfully due may remain payable. Payment failure alone does not justify immediate deletion of Customer Data.
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• 8.14 Taxes and billing errors
  
  Taxes are determined under applicable law using the Customer's actual circumstances and valid billing and tax details. Where business prices exclude VAT or similar taxes, this will be stated. Consumer prices include taxes and unavoidable charges where required by law. The total payable amount is disclosed before the order.
  
  Customers should report suspected billing errors promptly to info@planmetry.com so that Planmetry can investigate and correct them. This does not shorten statutory complaint or payment-dispute periods.
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• 8.15 Optional withdrawal form
  
  Complete and send this form only if you wish to exercise the right of withdrawal described in Section 8.10. You may instead use another unequivocal notice or the online withdrawal function.
  
  To: Planmetry Oy, Kampinkuja 2, 00100 Helsinki, Finland; info@planmetry.com.
  
  I/We hereby give notice that I/We withdraw from my/our contract for the following service: __________.
  
  Date ordered: __________. Name of Consumer(s): __________.
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  Address of Consumer(s): __________. Date: __________.
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  Signature of Consumer(s), only if this form is sent on paper: ______________________.
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9. Intellectual Property

• All intellectual property rights in the Service remain with Planmetry or its licensors.
• No ownership rights are transferred.
• Customer retains ownership of Customer Data.
• Feedback may be used by Planmetry without restriction, provided confidential information is not disclosed.

10. Third-Party Services

• The Service may connect to services supplied independently by third parties. Their own terms and privacy notices may apply to the Customer's separate use of those services. Planmetry is not responsible for an independent third-party service that the Customer chooses to use outside Planmetry's contractual commitments, except where applicable law provides otherwise.
  
  This does not exclude Planmetry's responsibility for its own obligations or for providers it uses to perform those obligations. Stripe processes payments as described in Section 8; it does not replace Planmetry as the supplier of the Service.

11. Confidentiality

• Each party shall protect confidential information received from the other party with reasonable care and shall not disclose such information to any third party, except to its employees, contractors and professional advisors who have a legitimate need to know and who are bound by confidentiality obligations at least as protective as those set out herein.
• Confidentiality obligations survive termination for five (5) years.
• Trade secrets survive indefinitely.

• Planmetry will provide the agreed Service with reasonable care and skill and, for Business Customers, use commercially reasonable efforts to operate substantially in accordance with its Documentation. No uninterrupted or error-free operation, suitability for every individual project or particular commercial result is guaranteed. Express purchase commitments and mandatory rights relating to supply and conformity remain unaffected.
• The Customer must take reasonable steps to verify source drawings, scale, units, measurement boundaries, input values and resulting quantities, calculations and cost information before relying on outputs for tenders, contracts, procurement, construction or other consequential decisions. Automated and AI-assisted outputs require appropriate review. The Service does not replace required professional judgement, inspections or approvals.
• These verification responsibilities do not relieve Planmetry of its own contractual obligations. A Consumer retains statutory remedies for delayed, missing or defective supply, including correction, price reduction, termination and compensation where applicable.

13. Limitation of Liability

• 13.1 For a Business Customer using only free access, Planmetry's monetary liability is excluded to the extent permitted by law and subject to Section 13.4. This does not apply to Consumers or replace the paid-Subscription rules merely because an individual feature is also offered free of charge.
• 13.2 For a Business Customer with a paid Subscription, Planmetry's aggregate liability under the agreement is limited to the fees paid under it during the 12 months preceding the first event giving rise to the claim. To the extent permitted by law, Planmetry is not liable to Business Customers for indirect or consequential loss, including lost profit or business opportunities. Section 13.4 remains applicable.
• 13.3 Sections 13.1 and 13.2 do not apply to Consumers. Liability to a Consumer is determined by applicable law without a general contractual cap based on fees paid.
• 13.4 Nothing excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury, or any liability that cannot lawfully be excluded or limited.
• 13.5 Refunds expressly due under these Terms or mandatory law are not reduced by these liability caps. Claims should be notified without undue delay, but these Terms do not shorten statutory limitation or complaint periods. Each party must take reasonable steps to mitigate avoidable loss.

14. Third-Party Claims
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A Business Customer is responsible for reasonable losses and costs arising from a third-party claim to the extent caused by its material breach of these Terms, unlawful use of the Service or infringement of third-party rights through its Customer Data. This obligation does not cover loss caused by Planmetry's own breach or misconduct and does not apply to Consumers, whose liability is determined by applicable law.

The party seeking compensation must notify the other promptly, allow a reasonable opportunity to defend the claim and provide reasonable cooperation. No settlement imposing an admission or non-monetary obligation on the other party may be accepted without its consent, which must not be unreasonably withheld.

If a third party claims that the Service infringes intellectual property rights, Planmetry may secure continued use, modify the affected Service or end the affected Subscription and refund prepaid fees for the unused period. The Customer must promptly notify Planmetry and reasonably cooperate. Mandatory rights and the liability provisions of these Terms remain unaffected.
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15. Suspension, Account Closure and Termination
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15.1 Cancelling a Subscription under Section 8 does not automatically close the Account or delete Customer Data. The Account may continue under applicable free-access conditions. Any entitlement granted to a particular drawing independently of an active Subscription remains governed by the terms on which it was granted.

15.2 A Customer may request Account closure at any time. Planmetry will also stop the automatic continuation of the Account's associated Subscriptions and confirm the applicable end dates under Section 8. If immediate closure would end access before a prepaid period expires, we will explain that consequence. Closure alone does not create an additional refund right or remove any existing one.

15.3 Planmetry may impose proportionate restrictions to address a material breach, unresolved payment failure, unlawful use, serious misuse of Introductory Benefits or a security risk. Where reasonably possible, we will explain the reason and allow the issue to be corrected before restricting access. Immediate action is permitted where necessary to prevent fraud, unlawful activity or harm. Restrictions will be reviewed and lifted when no longer justified.

15.4 Either party may terminate for a material breach not remedied within a reasonable period after notice. Immediate termination is permitted if the breach cannot reasonably be remedied or continued performance would create a serious legal or security risk. Consumer statutory termination rights remain unaffected.

15.5 If Planmetry discontinues a paid Service or ends a paid Subscription for reasons other than the Customer's material breach, it will give reasonable advance notice where possible and refund prepaid fees attributable to the period after access ends. If the Customer validly terminates for Planmetry's material breach, unused prepaid fees are refunded without limiting further statutory remedies.

15.6 Before deleting Customer Data following Account closure, Planmetry will give a reasonable opportunity to retrieve it where legally permitted and technically safe. Mandatory rights to retrieve Consumer-provided or created content remain available, free of charge and in an appropriate commonly used machine-readable format where required by law. Retention and deletion follow the Privacy Policy, applicable DPA and mandatory law. Cancellation alone does not authorise immediate deletion.

15.7 Termination does not affect fees already lawfully due, refund obligations or provisions intended to survive. Customers should export needed data before final Account closure, without prejudice to statutory retrieval rights.
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16. Force Majeure
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Neither party shall be liable for delay or failure caused by events beyond reasonable control, including natural disasters, governmental actions, war, strikes, infrastructure failures or third-party service outages.

This clause does not remove mandatory Consumer rights or any obligation to refund prepaid fees for a Service that will not be supplied, where a refund is required by these Terms or applicable law.
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17. Governing Law and Disputes
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For Business Customers, Finnish law applies. For Consumers, these Terms do not make a contractual choice of governing law; the applicable law is determined by the relevant conflict-of-laws rules. Nothing in these Terms deprives a Consumer of mandatory protection under the law applicable to their agreement, including the law of their habitual residence where applicable.

The parties should first seek to resolve disputes by contacting Planmetry at info@planmetry.com.
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For Business Customers, disputes are resolved by the Helsinki District Court. Consumers retain their mandatory jurisdiction rights, including any right to bring proceedings in their country of residence.
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Consumers may also have access to statutory or recognised alternative dispute-resolution bodies in their country or region where applicable. This does not restrict access to a competent court or any other mandatory dispute-resolution rights.
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18. Miscellaneous
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These Terms constitute the entire agreement.
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Invalid provisions shall not affect the remainder.
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Neither party waives rights by delay.
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Planmetry may assign these Terms in connection with corporate restructuring.

Language and translations These Terms are originally drafted in English. Translations, including automated translations, may be provided to help Customers understand them. If there is any inconsistency between the English version and a translation, the English version prevails to the extent permitted by applicable law. This does not override mandatory requirements concerning the language or interpretation of consumer contracts, or any mandatory Consumer rights.

‍View the original English version
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