Last updated: [18.3.2026]
Effective from: These Terms enter into force on the date when the updated version of the Service is first made available to Users.
These Terms of Use (“Terms”) apply to all online services operated by Planmetry Oy, a company organized under the laws of Finland, business ID FI33458579, with its registered office in Helsinki, Finland (“Planmetry”, “we”, “us” or “our”).
For the purposes of these Terms, the “Service” or “Online Services” means all web-based services, software, applications, tools and related features provided, maintained, or made available by Planmetry on or through the Internet, including via planmetry.com and related domains or subdomains.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.
1. Definitions
- Account means a registered user account for accessing and using the Service.
- Customer means the legal entity or individual that enters into an agreement with Planmetry for use of the Service.
- User means any individual accessing or using the Service on behalf of a Customer.
- Customer Data means data submitted to or processed within the Service by or on behalf of the Customer.
- Personal Data means any information relating to an identified or identifiable natural person.
- Documentation means official usage materials provided by Planmetry.
- Beta Features means features labeled as beta, preview, experimental or similar.
2. Contract Structure
- The agreement between Planmetry and the Customer consists of:
- 1. These Terms,
- 2. Any in-service supplemental terms
- 3. The Data Processing Agreement (where applicable)
- 4. Any separate written agreement
- In case of conflict, the order of precedence is: (i) Separate written agreement, (ii) Supplemental terms, (iii) The DPA with respect to data protection matters only and (iv) These Terms.
- Mandatory consumer protection laws remain unaffected.
3. Registration and Accounts
- 3.1 Use of the Service generally requires registration and creation of an Account.
- 3.2 The Customer is responsible for all activity under its Accounts.
- 3.3 Accounts are personal and may not be shared unless expressly permitted.
- 3.4 The User is responsible for maintaining the confidentiality of account credentials and for all activities conducted through the Account. Any suspected unauthorized use must be reported without undue delay.
- 3.5 Planmetry may suspend or terminate Accounts if:
- these Terms are breached,
- false or misleading information is provided,
- or continued access poses a legal or security risk.
4. License
Subject to these Terms and payment of applicable fees, Planmetry grants a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service:
- for internal business purposes (B2B), or
- for personal non-commercial purposes (B2C).
The Service may not be reverse engineered, copied, resold, or used to build a competing product, except where mandatory law permits.
4.1 Enterprise Data Control Option
Certain Enterprise subscription plans may include enhanced data control features (“Enterprise Data Control”), which may allow Customer Data to be stored in a Customer-controlled environment and restrict certain uses of Customer Data, including machine learning training.
Enterprise Data Control features apply only where expressly agreed in writing or confirmed within the applicable Enterprise subscription plan.
5. Acceptable Use
You agree to use the Service in compliance with applicable laws (including export control and sanctions laws) and good industry practice.
You must not:
- upload unlawful or infringing content,
- attempt unauthorized access,
- interfere with the Service,
- introduce malware,
- overload the system through automated means,
- use the Service in violation of third-party rights.
Planmetry may suspend access where reasonably necessary to protect the Service or other users.
6. Customer Data and Personal Data
- 6.1 Ownership
- Customer retains ownership of Customer Data.
- 6.2 Operational License.
- Customer grants Planmetry a limited license to host, process and transmit Customer Data as necessary to provide and maintain the Service.
- 6.3 Data Protection Roles
- Planmetry acts:
- as Controller for account, billing and operational data (see Privacy Policy), and
- as Processor for Personal Data included in Customer Data.
Processor may use Customer Data in irreversibly anonymized and aggregated form for the purpose of improving, developing and training the Service, including machine learning models, provided that such use does not identify the Customer or any individual.
The Data Processing Agreement available at https://www.planmetry.com/dpa forms an integral part of these Terms where applicable.
6.4 Enterprise Data Control
Where Customer subscribes to an Enterprise plan that includes Enterprise Data Control features, the processing, storage and permitted use of Customer Data shall be governed by the applicable Enterprise terms and the Data Processing Agreement.
In case of conflict, the Enterprise-specific provisions shall prevail with respect to Enterprise Customer Data.
7. Availability and Changes
- 7.1 The Service is provided on an “as is” and “as available” basis.
- 7.2 Planmetry may perform maintenance that temporarily affects availability.
- 7.3 No specific service levels apply unless agreed in a separate SLA.
- 7.4 Planmetry may modify the Service. If a change materially reduces core functionality, the Customer may terminate before the change takes effect.
- 7.5 Beta Features are provided without warranties and may be discontinued at any time.
8. Fees and Payment
- 8.1 Certain features may require payment.
- 8.2 Fees are exclusive of VAT unless stated otherwise.
- 8.3 Unless otherwise agreed, invoices are due within 14 days.
- 8.4 Planmetry may suspend access for materially overdue payments.
- 8.5 Fees for future billing periods may be adjusted with prior notice.
9. Intellectual Property
- All intellectual property rights in the Service remain with Planmetry or its licensors.
- No ownership rights are transferred.
- Customer retains ownership of Customer Data.
- Feedback may be used by Planmetry without restriction, provided confidential information is not disclosed.
10. Third-Party Services
- The Service may integrate with third-party services.
- Planmetry is not responsible for third-party services or their availability, except where mandatory law provides otherwise.
11. Confidentiality
- Each party shall protect confidential information received from the other party with reasonable care and shall not disclose such information to any third party, except to its employees, contractors and professional advisors who have a legitimate need to know and who are bound by confidentiality obligations at least as protective as those set out herein.
- Confidentiality obligations survive termination for five (5) years.
- Trade secrets survive indefinitely.
12. Warranties
- For business Customers, Planmetry will use commercially reasonable efforts to provide the Service substantially in accordance with Documentation.
- Except as required by mandatory law, the Service is provided without warranties of uninterrupted operation, fitness for a particular purpose, or non-infringement.
- Beta Features are provided without warranty.
13. Limitation of Liability
- 13.1 Free Plan
- If the Service is provided free of charge, Planmetry’s total liability shall be zero (0) euros, except where mandatory law prohibits such limitation.
- 13.2 Paid Plans – Business Customers
- Planmetry’s aggregate liability shall not exceed the total fees paid during the twelve (12) months preceding the first event giving rise to liability.
- Planmetry shall not be liable for indirect, consequential or loss-of-profit damages.
- 13.3 Consumers
- Liability is limited to the amount paid, subject to mandatory consumer protection law.
- 13.4 Non-Excludable Liability
- Nothing excludes liability for death, personal injury, intentional misconduct, gross negligence, or other non-excludable liability.
- 13.5 Time Limitation for Claims
- To the extent permitted by applicable law, any claim arising out of or in connection with the Service or these Terms must be brought within twelve (12) months from the date on which the party bringing the claim became aware, or reasonably should have become aware, of the event giving rise to the claim.
14. Indemnification
Business Customers shall indemnify Planmetry against claims arising from:
- breach of these Terms,
- Customer Data infringing third-party rights,
- misuse of the Service.
If a third party claims the Service infringes IP rights, Planmetry may:
- secure continued use,
- modify the Service,
- or terminate and refund prepaid unused fees.
Customer must promptly notify Planmetry and allow sole control of defence and settlement.
15. Term, Suspension and Termination
Either party may terminate for material breach if not cured within a reasonable period.
Customer may terminate according to the applicable billing cycle.
Upon termination:
- access ceases,
- accrued fees remain payable,
- Customer is responsible for exporting data before deletion.
Planmetry may terminate the agreement with reasonable prior notice if it discontinues the Service in whole or materially in part.
16. Force Majeure
Neither party shall be liable for delay or failure caused by events beyond reasonable control, including natural disasters, governmental actions, war, strikes, infrastructure failures or third-party service outages.
17. Governing Law and Jurisdiction
These Terms are governed by Finnish law.
For business Customers, disputes shall be resolved by the Helsinki District Court.
Consumers retain mandatory jurisdiction rights in their country of residence.
18. Miscellaneous
These Terms constitute the entire agreement.
Invalid provisions shall not affect the remainder.
Neither party waives rights by delay.
Planmetry may assign these Terms in connection with corporate restructuring.
